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you add business email like info@mysite.com but it not work hosting server provider is provide email services so that your domain and hosting different services provider then you need to add some records in domain account your domain and hosting server same services provider then it add automatic MX records I am assume you have create your business email step 1 : login your account domain register account step 2 : then goto manage domain setting there different type of dns record you need to add MX (mail exchange ) record so you using google business email so that you add google MX record all service provider provide the MX or all type of record info in user guide or FAQ page